Context
Operations tasks were split across ad-hoc scripts and database queries. Support teams needed a safe, role-based interface.
Problem
Without central controls, simple operational actions were slow and error-prone, especially for non-engineering teams.
Approach
- Defined role scopes and permission boundaries with audit logging.
- Built user lifecycle tools, feature flags, and account troubleshooting utilities.
- Integrated usage metrics for billing and health monitoring in one panel.
Tech Stack
Vue, Express API, PostgreSQL, Redis cache, and role-based authorization middleware.
Outcome
Support response times improved, engineering interruptions dropped, and operational visibility increased through self-serve controls.